Hospitality General Manager | Restaurant Operations | People Leadership | Commercial Performance
Location: Manchester / Lancashire
Availability: Immediately Available
Target Roles: General Manager | Restaurant General Manager | Hospitality Manager | Operations Manager | Restaurant Manager | Deputy General Manager | F&B Manager
Candidate Overview
A commercially focused and experienced Hospitality General Manager with over nine years of senior restaurant management experience, supported by additional experience across business development, project delivery, technical operations and property management.
Based in the Northwest and immediately available following redundancy, this candidate is now seeking their next senior hospitality management opportunity.
Their most recent role was as a General Manager within a leading restaurant group in Manchester, with responsibility for the full operation of a busy restaurant, including people management, recruitment, HR, training, labour planning, stock control, financial performance, health & safety, compliance and customer experience.
A practical and hands-on leader, they are particularly strong at building high-performing teams, improving operational performance and delivering commercial results. Their career includes measurable achievements including a 15% improvement in profitability and reducing annual staff attrition from 65% to 20%.
Key Skills & Expertise
• General Management
• Restaurant Operations
• Hospitality Management
• People Leadership
• Recruitment & Onboarding
• Staff Training & Development
• HR & Employee Relations
• Labour Planning & Payroll
• Stock & Inventory Control
• Budget Management
• KPI & Performance Management
• Profitability Improvement
• Customer Experience
• Complaint Resolution
• Health & Safety Compliance
• Business Development
• Project Management
• Stakeholder Management
• Process Improvement
• Performance Analysis
• Team Building & Retention
• Microsoft Office & Excel
Career Highlights
General Manager – Major Restaurant Group, Manchester
Most recently led the day-to-day operation of a busy restaurant, with responsibility across guest experience, team leadership, recruitment, HR, stock, labour, health & safety, compliance and financial performance.
Owned the recruitment and onboarding process for restaurant teams, including vacancy advertising, candidate screening, interviews, right-to-work checks, induction and probation support.
Also managed day-to-day HR and employee relations, including absence management, performance conversations, conflict resolution, staff development and disciplinary/grievance support.
A key part of the role was managing a Centre of Excellence training site, supporting the development of internal employees and external managers.
Commercially responsible for delivering regional KPIs covering stock usage, labour control, brand standards, service quality and financial performance, using sales and margin analysis to identify opportunities for improvement.
Proven Commercial & People Results
Earlier management experience includes some particularly strong measurable achievements:
• Improved profitability by 15% through improved opening hours and staffing structures.
• Reduced annual staff attrition from 65% to 20%.
• Developed and implemented more effective staffing strategies to improve operational efficiency.
• Progressed from front-of-house positions into senior restaurant management through strong operational and people leadership.
These results demonstrate an ability to balance commercial performance with employee engagement and customer service, rather than focusing solely on short-term financial results.
Business Development & Project Management
Prior to progressing further into hospitality management, gained experience as an Engineer / Business Development professional, supporting the sales and delivery of specialist electronic monitoring systems.
Combined business development with solution design, project management and technical implementation, working across multiple UK sites as well as international projects in Turkey and Canada.
This provides valuable additional experience in project delivery, client communication, technical problem solving and commercial development.
What This Candidate Offers
This candidate offers a strong combination of hands-on hospitality leadership, commercial awareness and people management.
Their key strength is the ability to take ownership of a busy operation while maintaining focus on team performance, customer experience, profitability and operational standards.
They are particularly effective in recruiting, developing and retaining teams, with a proven track record of reducing staff turnover while improving financial performance.
Following redundancy, they are immediately available and actively seeking their next opportunity where they can bring their operational experience, commercial mindset and people-focused leadership style to a successful hospitality business.
Ideal Roles
General Manager | Restaurant General Manager | Hospitality Manager | Operations Manager | Restaurant Manager | Deputy General Manager | F&B Manager | Venue Manager
Ideal Venues & Businesses
Restaurant Groups | High-Volume Restaurants | Casual Dining | Premium Casual Dining | Hospitality Groups | Hotels | Event Venues | Leisure & Hospitality Operations | Multi-Site Hospitality Businesses
Education & Qualifications
BA (Hons) Joint Honours – Film & Media and American Studies – UCLan
BIIAB Level 2 Award for Personal Licence Holders
Recruitment Enquiries
For further information about this immediately available Hospitality General Manager, or to discuss their suitability for your management vacancy, please contact Perfect Recruitment.
info@perfect-recruitment.co.uk
31893916
