Experienced Multi-Site Café & Hospitality General Manager | Sales Growth, Team Leadership & Operational Excellence
Nicole is a highly accomplished hospitality professional with extensive experience spanning front-of-house service, site management, and multi-store leadership within fast-paced café and restaurant environments. With a proven track record of progressing from front-line hospitality roles through to Multi-Store Manager, she brings a rare combination of hands-on operational expertise and strategic leadership capability.
Most recently, Nicole has successfully led multiple café sites, driving a remarkable 50% sales increase through innovative event planning, local marketing campaigns, and community-focused partnerships. She is highly skilled in new store openings, brand consistency, team development, and operational optimisation, ensuring each location delivers exceptional customer experiences and strong commercial performance.
Nicole is passionate about building high-performing, people-first teams. She has a strong reputation for recruiting, training, and developing staff and managers, improving retention, morale, and service standards across all sites she oversees. Her leadership style is supportive yet commercially focused, with a clear ability to embed structure, accountability, and motivation within teams.
Her expertise also extends to P&L management, budgeting, KPI delivery, stock control, and compliance, underpinned by strong knowledge of HACCP, COSHH, and health & safety standards. Nicole is confident using modern hospitality systems including POS platforms, digital ordering systems, and loyalty apps, and has played a key role in implementing digital solutions to improve customer engagement and operational efficiency.
Educated in Bakery & Patisserie Technology (CertHE, University of Chester) and qualified in food safety, Nicole combines technical understanding with real-world hospitality leadership.
Now seeking her next challenge as a Café General Manager or senior hospitality leadership role, Nicole is ready to bring her energy, commercial awareness, and passion for customer experience to a progressive operator focused on growth and excellence.
For more information – Dave@perfect-recrutiment.co.uk or 01257264264
