Cathy – Office Manager / Customer Support Lead
Organised. Engaging. Results-Focused.
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About Cathy
Cathy is a dynamic and personable office and operations professional with over 20 years of diverse experience in administration, customer support, and team leadership. With a strong foundation in managing people, streamlining systems, and delivering outstanding service, she thrives in fast-paced, people-centric environments.
Having led customer support teams and managed key client relationships, Cathy is as confident resolving issues on the frontline as she is optimising back-office processes. Her experience spans local government liaison, HR, training implementation, tender preparation, and compliance, making her a well-rounded asset to any operational or administrative team.
Cathy is known for her positive attitude, attention to detail, and ability to bring structure and energy to her role. She is currently looking to apply her strong organisational skills and customer service background in a collaborative and values-led company.
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Key Skills
• Office & Operations Management
• Customer Support & Escalation Handling
• Team Leadership & Staff Development
• CRM & IT System Implementation
• Planning & Project Coordination
• HR Administration (Recruitment, Appraisals)
• Tender Support & Compliance Documentation
• Multi-Department Communication
• KPI Reporting & Service Delivery
• Regulation & Planning Portal Submissions
• Administrative Process Creation (SOPs, Checklists)
• Local Authority Engagement
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Highlights
• Managed customer support for a national brand, implementing systems and leading training
• Liaised directly with councils and residents for regulatory and planning compliance
• Streamlined admin and HR processes across diverse sectors—from commercial to public service
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Cathy brings structure, warmth, and initiative to every role—making her ideal for a position requiring high levels of coordination, communication, and care.
For more info:
Dave@perfect-recruitment.co.uk
01257264264
29567327
