Experienced Client Account Manager | Account Management | Customer Relationships | Business Development
Location: Preston, Lancashire
Availability: Available for suitable opportunities
Target Roles: Client Account Manager | Account Manager | Customer Success Manager | Business Development Executive | Client Relationship Manager | Sales & Account Management
Candidate Overview
An experienced and highly personable Client Account Manager and relationship-led commercial professional with over 20 years of experience across account management, customer service, business development, networking and client relationship management.
Based in Preston, Lancashire, this candidate has built a strong career around developing long-term client relationships, understanding customer requirements and delivering exceptional service. With experience across commercial services, digital marketing, outdoor surfacing, events, LED technology and professional services, they bring a broad commercial understanding and the ability to quickly adapt to different industries and customer environments.
A particularly strong relationship builder and networker, they are confident working with new and existing clients, identifying opportunities, managing expectations and acting as a trusted point of contact throughout the customer journey. They are particularly well suited to businesses looking for someone who can retain and develop existing accounts while naturally identifying opportunities for growth, rather than operating within a purely transactional sales environment.
Key Skills & Expertise
• Client Account Management
• Customer Relationship Management
• Business Development
• Customer Success & Retention
• B2B Sales & Relationship Building
• New Business Development
• Client Onboarding & Support
• Stakeholder Management
• Networking & Referral Marketing
• Lead Generation
• Presentation & CPD Delivery
• Customer Service & Client Experience
• CRM & Database Management
• Campaign Management
• Quotation & Tender Support
• Supplier & Partner Management
• Microsoft Office & Xero
• Problem Solving & Conflict Resolution
Career Highlights
Client Account Management – Outdoor Surfacing & Construction-Related Solutions
Currently working within a specialist business, managing relationships across commercial, leisure, architectural, contractor and residential markets. Responsibilities include client communication, project enquiries, specification support, account development and managing customer expectations through to project delivery.
The role also includes delivering CPD presentations to architects and contractors, requiring strong presentation, communication and product knowledge skills.
Client Account Management – Events & LED Technology
Provided account management support to clients including football stadiums and rugby clubs across the UK, focusing on customer satisfaction, retention, relationship development and identifying additional commercial opportunities.
Long-Term Digital Marketing Account Management
Over almost nine years with a digital marketing business, acted as the primary point of contact for clients, managing onboarding, campaigns, reporting, customer communication and ongoing account relationships.
Alongside account management, generated new opportunities through business networking, referrals and relationship development, while also supporting the wider business through office management, invoicing and bookkeeping responsibilities.
Commercial Account Management & Business Growth
Previously helped a commercial printing business achieve a 40% increase in turnover through the development of new and existing customer accounts. Managed quotations, client relationships, marketing activity, networking, suppliers and production requirements.
Senior Business Networking Experience
An accomplished networker with almost 10 years’ experience within BNI UK & Ireland, progressing through roles including Vice President, President and Director Consultant. This experience developed an extensive professional network and a strong understanding of referral-based business development, relationship building and commercial networking.
What This Candidate Offers
This candidate would be an excellent fit for organisations seeking an experienced Account Manager, Client Relationship Manager, Customer Success professional or relationship-led Business Development professional.
Rather than being driven purely by cold sales, their strengths lie in building trust, understanding customer needs, maintaining long-term relationships and creating commercial opportunities through genuine engagement.
They would particularly suit a business where customer retention, account development, networking and relationship management are as important as new business generation.
Ideal Sectors
Experience and transferable skills make this candidate particularly relevant to:
Professional Services | Digital & Marketing | Construction & Infrastructure | Manufacturing | Facilities & Services | Events & Leisure | Commercial Services | Hospitality & Tourism | B2B Services
Education
BA (Hons) Hospitality & Tourism Management – Manchester Metropolitan University
Diploma in Professional Interior Design – National Design Academy
GNVQ Advanced Leisure & Tourism – Runshaw College
Recruitment Enquiries
For further information about this experienced Account Manager / Client Relationship Manager based in Preston, Lancashire, or to discuss their suitability for your vacancy, please contact Perfect Recruitment.
Info@perfect-recruitment.co.uk
30155618
