Hotel Operations Manager | F&B | Revenue Growth | Events | Hospitality Operations
Location: Lancashire / UK
Availability: Available for suitable opportunities
Target Roles: Hotel Operations Manager | Hotel General Manager | Deputy General Manager | F&B Manager | Operations Manager | Hospitality Manager | Hotel Manager
Candidate Overview
A commercially focused and highly versatile Hotel Operations Manager with over 12 years’ experience across hotel operations, food & beverage, restaurants, events, weddings and wider hospitality management.
Currently working in a senior Food & Beverage / Operations Management position within a multi-department hotel, this candidate has extensive experience overseeing Front Office, Food & Beverage, Events, Guest Services and wider hotel operations, with a strong focus on guest satisfaction, commercial performance and operational efficiency.
What particularly differentiates this candidate is the combination of traditional hotel operations expertise with digital marketing, revenue generation and technology implementation. They have successfully introduced and managed multiple hotel systems, developed digital marketing campaigns, improved direct bookings and created operational procedures designed to improve efficiency and consistency.
A highly hands-on and commercially minded manager, they bring strong experience across budgets, procurement, supplier negotiations, HR, recruitment, team development, health & safety, events and business development.
Key Skills & Expertise
• Hotel Operations Management
• Hotel General Management
• Food & Beverage Management
• Hospitality Operations
• Revenue Generation
• Commercial Management
• Budget Management
• Cost Control
• Procurement & Supplier Negotiation
• Events & Wedding Management
• Guest Experience
• Team Leadership & Development
• Recruitment & HR
• Performance Management
• Health & Safety Compliance
• Fire Safety
• HACCP & Food Safety
• Digital Marketing
• Google Ads
• Meta / Facebook & Instagram Advertising
• Webflow Website Development
• Mailchimp
• Hotel Technology Systems
• Property Management Systems
• Restaurant Reservation Systems
• Process & Systems Implementation
• Operational Policy Development
• Business Development
Career Highlights
Food & Beverage / Operations Manager – Multi-Department Hotel
Currently responsible for the day-to-day management and operational performance of a multi-department hotel, overseeing Front Office, Food & Beverage, Events and Guest Services.
Leads departmental teams with responsibility for staff management, rotas, performance, operational standards, budgets, procurement and supplier relationships.
Also plays a major role in the hotel’s commercial and marketing activity, managing Google Ads, Meta advertising, email marketing and the hotel’s digital presence.
A particularly strong area of expertise is hotel technology implementation. Successfully introduced and configured systems including:
• Guestline Rezlynx
• GuestStay
• GuestPay
• GuestVoucher
• ResDiary
• Peninsula HR
Worked directly with suppliers and software providers to implement new systems, improve internal processes and enhance the overall guest journey.
Revenue Generation & Digital Marketing
Brings an unusual combination of hotel operations and digital marketing expertise, with hands-on experience managing campaigns designed to increase revenue and direct bookings.
Experience includes:
• Google Ads campaign management
• Meta advertising
• Facebook & Instagram marketing
• Website development through Webflow
• Mailchimp email campaigns
• Social media management
• Promotional artwork and marketing collateral
• Website customer journey improvements
• Direct booking campaigns
• Event and promotional marketing
Successfully used targeted digital marketing campaigns to increase direct hotel bookings and customer engagement.
Hotel Operations & Commercial Management
Strong commercial understanding across the full hotel operation, including:
• Departmental budgets
• Gross and net profit
• Revenue targets
• Stock control
• Food & beverage cost management
• Procurement
• Supplier negotiations
• Payroll
• TRONC
• Labour planning
• Performance monitoring
Combines operational knowledge with a clear understanding of how different hotel departments contribute towards the overall financial performance of a business.
Events, Weddings & F&B
Extensive experience managing restaurants, bars, weddings, conferences, functions and large-scale events across hotels and hospitality venues.
Previous roles have included responsibility for:
• Hotel restaurants
• Main bars
• Function bars
• Weddings
• Conferences
• Private events
• Matchday hospitality
• Banqueting
• Guest accommodation
• Staff catering
• Large-scale hospitality events
At one stage of their career, they were responsible for catering operations across a professional football club, covering matchday catering, functions, events, training ground catering, player accommodation and staff meals.
People Leadership & HR
A strong people-focused manager with extensive experience in recruitment, onboarding, training, employee relations and performance management.
Has developed and implemented recruitment and induction processes, training programmes and operational procedures designed to create teams that are adaptable, motivated and focused on delivering excellent customer service.
Experienced in managing:
• Recruitment
• Staff induction
• Training
• Rotas
• Payroll
• Performance management
• Disciplinary processes
• Employee relations
• HR administration
• Staff development
• Management meetings
Health & Safety & Compliance
Strong knowledge of hospitality compliance and operational risk management.
Experience includes responsibility for health & safety, fire safety, food safety, HACCP and COSHH, alongside developing and implementing operational policies and procedures.
Currently holds responsibility as an appointed Health & Safety Officer and Fire Safety Officer, alongside First Aid certification.
What This Candidate Offers
This candidate offers a particularly broad combination of hotel operations, commercial management, F&B leadership, events and digital business development.
They are capable of looking beyond individual departments and understanding how the entire hotel operation works together, from guest arrival and accommodation through to restaurants, bars, events and revenue generation.
Their ability to combine hands-on operational leadership with technology implementation and digital marketing makes them particularly valuable to hospitality businesses looking to modernise systems, improve efficiency and increase direct revenue.
They are now open to opportunities where they can utilise their broad operational and commercial skill set within a hotel, resort, destination venue or wider hospitality business.
Ideal Roles
Hotel Operations Manager | Hotel General Manager | Deputy General Manager | F&B Manager | Operations Manager | Hospitality Manager | Hotel Manager | Commercial Hospitality Manager
Ideal Venues
4-Star Hotels | Luxury Hotels | Resorts | Golf & Spa Hotels | Country House Hotels | Wedding Venues | Destination Hotels | Conference & Events Venues | Hospitality Groups | Leisure & Hospitality Businesses
Certifications & Qualifications
Professional Cookery Level 2/3
BIIAB Level 2 Award for Personal Licence Holders
Fire Marshal Training
First Aid Certified
GCSE-equivalent qualifications including Maths, English, Science & IT
Technology & Systems
Guestline Rezlynx | GuestStay | GuestPay | GuestVoucher | ResDiary | Peninsula HR | Procure Wizard | EPOS Systems | Microsoft Office | Webflow | Mailchimp | Google Ads | Meta Ads
Recruitment Enquiries
For further information about this experienced Hotel Operations Manager, or to discuss their suitability for your hotel, resort, events venue or hospitality operation, please contact Perfect Recruitment.
Info@perfect-recruitment.co.uk
27118394
