Hospitality Leader – Luxury Hotels, Restaurants & Cruise Operations
Stuart is an accomplished hospitality professional with extensive global leadership experience spanning luxury hotel management, fine and casual dining, and cruise line operations. With a career built on strategic leadership and hands-on operational excellence, Stuart has a proven track record of boosting revenue, enhancing guest satisfaction, and driving team engagement across diverse, high-volume, and premium environments.
Recognised for innovative problem-solving through dyslexic thinking, Stuart brings a fresh, creative approach to operational challenges, delivering service excellence while building strong brand loyalty. His leadership style combines data-driven decision-making with a genuine passion for people development, making him a dynamic asset to any hospitality organisation.
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Key Areas of Expertise
• Hotel & Restaurant Management – Fine dining, luxury hotels, cruise ships, and high-volume venues.
• Guest Experience & Personalisation – Creating memorable, tailored guest journeys.
• Team Leadership & Talent Development – Leading and inspiring teams of up to 20,000+ multinational staff.
• Revenue Growth & Cost Control – Implementing budgeting and operational strategies to increase profit margins.
• Health, Safety & Compliance – Maintaining 5-star hygiene ratings and global regulatory standards.
• Event Planning & Logistics – Managing large-scale events for thousands of guests.
• Brand Strategy & Reputation Management – Driving engagement through customer satisfaction and service innovation.
• Operational Systems – CRM, EPOS, property management, and inventory control systems.
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Career Highlights
• Opened and elevated luxury dining experiences across global cruise lines, consistently achieving top TripAdvisor ratings and 5-star FSA hygiene accreditations.
• Directed multi-million-dollar food and beverage operations, leading teams of over 680 staff members while exceeding revenue targets.
• Spearheaded the “Have It Your Way” service initiative, boosting guest satisfaction and employee engagement across 18 ships and 20,000+ crew members.
• Guided a premium UK bistro through a successful turnaround, increasing TripAdvisor ratings from 3.9 to 4.6 and driving double-digit growth in revenue.
• Honoured with prestigious industry awards, including the President’s Award for Service and Captain’s Circle of Excellence.
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Ideal Next Role
Stuart is seeking a senior hospitality leadership position such as Deputy General Manager, Operations Manager or General Manager within a forward-thinking organisation. With a salary expectation of £40,000, he is looking for an opportunity to drive growth, elevate service standards, and lead teams to deliver exceptional guest experiences in the UK hospitality sector.
For more information get in touch with Dave@perfect-recruitment.co.uk or call 01257264264
30969861
