Hospitality & Leisure General Manager – Driving Growth, Efficiency, and Exceptional Guest Experiences
Samuel is a highly accomplished professional with over 15 years of proven success in the Leisure and Hospitality industry, specialising in hotel openings, restaurant management, and multi-site operations. With a strong track record in general and operations management, he has consistently delivered results by driving business growth, operational efficiency, and outstanding customer satisfaction.
Currently serving as a General Manager, Samuel has successfully led the opening of nine hotels across the North-West region, overseeing every detail from design and layout to recruitment and staff training. His leadership style is hands-on and proactive, ensuring smooth day-to-day operations while fostering a motivated, high-performing team culture.
Samuel’s expertise covers a wide range of essential business areas, including:
• Hotel and restaurant pre-opening management
• Recruitment, training, and team development
• Strategic business planning and revenue growth
• Cost reduction and supply chain management
• Health, safety, and compliance management
• Customer service excellence and complaint resolution
• Social media strategy and brand development
Throughout his career, Samuel has delivered tangible improvements in performance, such as negotiating a 15% cost reduction in supplier contracts, implementing successful marketing campaigns, and achieving consistent 5-star food safety ratings. He has also managed large-scale renovations, launched new menus alongside head chefs, and introduced innovative hospitality concepts to improve guest experiences.
With multiple NVQs in Business, Hospitality, and Key Skills, alongside diplomas in Physical Education and English, Samuel combines strong academic foundations with extensive practical knowledge. His well-rounded skill set allows him to lead diverse teams, streamline operations, and deliver strategic growth for any hospitality business.
Career Highlights:
• Opened nine hotels across the North-West region.
• Improved operational performance and customer satisfaction through effective training and leadership.
• Led full restaurant renovations and new concept launches.
• Successfully managed multi-million-pound budgets and delivered measurable cost savings.
• Built and maintained a strong social media presence, boosting bookings and brand reputation.
Ideal Next Role:
Samuel is seeking a senior leadership position within a dynamic hospitality business where he can utilise his expertise to drive growth, innovation, and exceptional guest experiences. Open to opportunities with a salary of £40,000+, ideally within hotels, restaurants, or large leisure venues.
For more information on this candidate – Dave@perfect-recruitment.co.uk or call the office on 01257264264
27008637
