Senior Operations & Facilities Management Professional | Operations Director | Commercial & Strategic Leadership
We are representing an highly experienced senior operations and facilities management professional with more than 15 years’ experience across facilities management, customer operations, strategic account management, commercial services and operational leadership.
Available immediately for a full-time senior management or director-level position, this candidate brings a strong track record of leading large operational teams, managing complex national contracts, improving service delivery and developing high-performing management teams.
Her experience spans Facilities Management, Operations Management, Customer Operations, Strategic Account Management, Commercial Management, Service Delivery, Contract Management, Performance Management, Business Improvement and Operational Strategy.
She has held senior responsibility for 150+ colleagues across multiple operational centres, overseeing high-volume, time-critical service environments for major national clients. Through strong operational leadership, KPI management and data-led decision making, she has consistently delivered 98%+ response performance while maintaining high standards of customer service, compliance and operational governance.
Key areas of expertise
• Senior Facilities Management & Operations Leadership
• Operations Director / Senior Operations Management
• Strategic Account Management
• Commercial & Contract Management
• Customer Operations & Service Delivery
• National & Complex Contract Management
• KPI, SLA & Performance Management
• Operational Strategy & Business Improvement
• Continuous Improvement & Change Management
• Operational Compliance, Governance & Risk
• Team Leadership & Management Development
• Employee Engagement & Performance Management
• HR Processes & People Management
• Client & Stakeholder Relationship Management
• Mobilisation & Operational Planning
• Data-Led Decision Making & Performance Reporting
• Technology & AI Transformation
• Executive Coaching & Leadership Development
A particularly strong achievement has been maintaining 100% client retention across a major national contract portfolio, demonstrating the candidate’s ability to build long-term stakeholder relationships while maintaining strong operational and commercial performance.
She has also led operational improvement programmes, introduced structured KPI and accountability frameworks, supported complex account mobilisations and contributed to technology-enabled transformation initiatives.
In addition to her senior operational career, she is an experienced executive performance coach, supporting leaders and business owners with leadership development, communication, confidence, performance and strategic effectiveness. This provides an additional strength in developing people, building leadership capability and creating high-performing teams.
Ideal next opportunity
The candidate is now seeking a senior permanent position where her combination of operational leadership, facilities management, commercial awareness, strategic account management and people development can add significant value.
Potential target positions include:
Senior Facilities Manager | Head of Operations | Senior Operations Manager | Operations Director | Commercial Director | Strategic Account Director | Account Director | Strategy Director | Transformation Director | Senior FM Leadership
She is seeking a salary in the region of £85,000 and is available immediately.
For employers looking to appoint an experienced senior leader with a proven background in Facilities Management, Operations, Commercial Services, Strategic Accounts and Service Delivery, this candidate represents a strong opportunity to bring significant operational and leadership experience into an organisation.
